ARC-BC Support Resources

A wide variety of support resources are available to those school districts, users, and partners interested in acquiring more information about ARC-BC and how to access its alternate format collection. These resources can be found by visiting the ARC-BC resource centre page located in the SET-BC Learning Centre.

ARC-BC Support Resources are organized into several modules and include:

  • general presentations and FAQs  on ARC-BC, alternate formats and copyright
  • information for school districts interested in joining ARC-BC
  • tutorials and demonstrations on how to register for, search and contribute to the ARC-BC collection
  • information on ARC-BC policies, alternate format production, and technical requirements
  • downloadable materials suitable for workshop planning and presentations
  • print-based documentation containing general information on ARC-BC

ARC-BC Technical Support

If you are experiencing technical difficulties with any aspect of ARC-BC (searching or contributing to the collection), please contact us by email () or by phone (604-261-9450 ext 314).

Note: Reminder for Kurzweil 3000 v.4 Mac users!

September 21 2009,
If you are experiencing error messages when trying to open .kes files from ARC-BC it is likely because you have not patched your version to 4.02.  This patch or update will be available through the Kurzweil website eventually. If you would like to download the standalone version now, it is available by going to this online room, signing in as a Guest (no password required), and following the instructions in that room.  If you are looking for the network version, or have any questions about this, please contact us at arc@setbc.org.

ARC-BC Feedback

We are committed to improving our collection and providing high quality alternate format materials to BC students with perceptual disabilities.  If you have suggestions for how we can improve this website or our service in general, please give us Feedback.

ARC-BC Alternate Format Requests

  • If you are a Vision Teacher supporting a student with a visual impairment, please refer to the current PRCVI process for requesting specific alternate format materials.
  • If you are a registered user who is supporting other students with perceptual disabilities, please direct your requests to your ARC-BC District Contact.

ARC-BC General Inquiries

If you have any other general inquiries, please contact us by email at